STUDENT EMPLOYEE CONTRACT
The primary goal of the Jenks Library is to be actively involved in the teaching/learning process of the College. It is the primary responsibility of the library staff and student workers to support this goal by working together to develop and maintain a program of quality service to the academic community.
As a student worker, you are critical members of Jenks Library’s staff. Without you, we simply could not stay open as long as we do or offer the services we do. Here are our expectations of you as library student workers:
Attendance and Hours
- expected to report on time and work fully their assigned shifts (unless arrangements have been made with their supervisor).
- to record actual hours worked. The student worker must record hours worked on their online timesheet at the end of each shift. Falsification of hours worked is reason for immediate dismissal.
Communication
To us:
- to notify their supervisor in case of illness or emergency. The supervisor will arrange coverage of the student’s duties. If the direct supervisor is unavailable, speak with another supervisor.
- to report any change in class schedule or extra-curricular activities that would affect library work hours. The supervisor will work with the student to rearrange his/her schedule so that it meets the needs of both the student and the library.
To each other:
- to arrange for shift substitutes when necessary. Student workers who have three unexcused absences may be subject to dismissal.
- check the WhatsApp group chat regularly and reply whether you can or cannot cover a shift.
From us:
- you need to check the Library Student Worker site as well as your Gordon email regularly for important updates.
Daily Shifts
- expected to display a courteous and professional attitude at all times.
- responsible for learning and consistently enforcing established library policies and procedures.
- to remain alert and attentive, doing assigned work accurately and keeping the use of personal communication tools while on duty (texting, messaging, social media, etc.) to a minimum.
- responsible for security and care of library materials, equipment, and supplies.
- complete assigned tasks in a timely manner, but know that sometimes things may change suddenly and we’ll need you to pivot.
Ethics
- to maintain a professional customer service oriented presence at the circulation desk. This means looking up, greeting with a smile, and keeping friend discussion at the desk to a 5 minute minimum.
- not to transact any library business for themselves. This includes making changes to records, paying fines/fees, or modifying holds. This is to be done by a supervisor or another student assistant. (checking out material for yourself is okay).
- abide by the library’s confidentiality policies in regards to private and identifying information of patrons.
Library Information
- know the basic layout of the College campus and the entire Jenks building not just the library part.
- refer patrons to librarians as well as other departments on campus – academic success, counseling center, etc.
Shelving
- you are responsible for making sure that checked in books are shelved in their proper location (there is only one correct location for each item).
YOU should expect US to
- inform you of things going on in the library and any changes to services and regular hours
- inform you ASAP about any unexpected closures or change in hours (for weather, etc.)
- handle research questions
- handle problem patrons or unusual situations
- handle most emergencies – but please contact Gordon Police if you need to!
