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Library Student Worker Guide: Printing

Instructions for Printing

One Way to Print; One Way to Rule Them All


  1. Set up Mobility Print to print from your personal device.
  2. Use the instructions through the link below to set up Mobility Print on your phone, tablet, or laptop.

  3. Print your document directly from Google Docs, a webpage, Word, PDFs, and more!

  4. Select ​papercut2\GordonSecurePrint-BLACK or ​papercut2\GordonSecurePrint-COLOR as your printer.

  5. Select "Print"

  6. Go to the printer and release it from the printer by tapping your Gordon ID card.

  7. Choose "Print Release" to select which items you want to print or select "Print All" to print all items.

Hold for Authentication Mac Troubleshooting

Mac users will occasionally get a "Hold for Authentication" error. When they print, they're prompted to log in, but Mac autofills the username with FirstNameLastName when it should be FirstName.LastName. Here's how to trouble-shoot:

  • If you're showing a Mac user how to print for the first time, ask them to check the username when the sign-in box appears.
  • If they already have a "Hold for Authentication" error, cancel that document and try to print again.
  • If, on the reprint, the sign-in box doesn't appear, send them to CTS. They likely checked a box to auto-sign, and their computer is automatically signing in with the wrong username. CTS can reset this (Ross and Marc in CTS told us to send Mac users with recurring hold for authentication errors to CTS).

Which printer do I select if I want to print in the Reference Room?


There are two print options to choose from, select which one you would like depending on if you want to print in black & white, or in color.

  • Black & White
    • ​papercut2\GordonSecurePrint-BLACK (virtual)
  • Color
    • ​papercut2\GordonSecurePrint-COLOR (virtual)

Guest Fees for Printing/Copying

Black & White: $0.05 per page

Color: $0.10 per page

Guests will need to check out the guest copy/print card that is located behind the circ desk. Please make sure you get a credit card, keys, or license as "collateral" to ensure they bring the card back to the desk. They'll use the print.gordon.edu website and do the standard web print that students have done in the past. However, they will need to use the username and password located on the back of the guest copy/print card. They will then need to return to the desk and tell you how many pages they printed and whether it was in color or black-and-white. 

To release prints from the circulation desk printer follow these instructions:

1. Go to the bookmarked Print Release page. 

2. Sign in with your Gordon credentials.

3. The page shown below should appear. This page will list all print jobs waiting to release including the Reference Room printers. Before you release the print, make sure that the printer is papercut2\GuestPrinting-CirculationDeskHP-CASH_ONLY. 

4. To the right of the print information, in the blue circle, there are three options: print, cancel, override. By choosing "print," the print job will be released and will start printing. 

5. Some other helpful information includes the information in the raspberry colored box, which gives the option to release all pending prints. Again, before using this make sure that none of the print jobs listed include those sent to the Reference Room. 

6. Before printing, confirm the name of the patron (underlined in orange).

7. Have the patron pay, in cash, before you hand them their prints. The screen should display how many pages are being printed, but might not display the total cost of the print. You will need to use the cash register and use the "Black & White Copies" option to complete the transaction. For more information on how to use the cash register please see the Cash Register & Papercut page under Circulation Manual.

There are two ways to help a patron scan. This is option number 1:

1. Once they have logged in, this screen should appear.

 

2. If you choose "Device Functions," the following screen will appear. 

 

3. From this screen, they can choose to send it via email to themselves or they can put in the email of the person they want to send the material to. This screen also allows them to change the file type, the scan size, etc. 

4. Once they have input an email address and made any other changes they want, simply press start. They can choose to scan one at a time and email them all as separate pages (this allows them to check that the page is straight and/or nothing is cut off) or they can choose to scan all the pages at the same time and send it in bulk. 

5. The area in the light blue box will show how many pages have been scanned. Once they have scanned all they want, choose "Finish."

 

6. Once you press "Finish" you will be prompted to click the "Start" button to send the documents.

 

7. The following screen will appear with options to scan a new document or more pages. If there are no more pages and/or no more documents that need to be scanned. Hit send.

 

8. You are all set! The patron just needs to log out of the printer.

 

Scanning option number 2 is very similar to option 1. 

1. Have the patron login to the printer. When the below screen appears, choose "Scan"

 

2. When the below screen appears, they can choose to send it to their email or send it to their OneDrive account.

 

3. Once they have chosen, follow steps 4-8 from scanning option 1.

To help a patron make a photocopy, follow the below instructions.

1. There are two ways to make copies.

  • If it is from a bound item (book, passport,etc.), an ID, or a newspaper, have them open the top of the printer and place the item in the upper left hand corner.
  • If it is multiple loose sheets of paper (like sheet music, coloring pages, etc.), the patron can feed them through the feeder at the top of the machine. This is most useful when they are going from a double-sided paper and want the final product to also be double-sided.

2. Have them login to the printer. The below screen will appear. Choose "Device Function".

 

3. After you have chosen "Device Functions" the below screen will appear. Just click on "Access Device."

 

4. Once the device has been accessed choose the "Copy" option from the screen below.

 

5. A screen will appear with a bunch of printing options including ink color, paper size, one-sided or double-sided, etc. For the most part, these auto options should be enough other than changing from one-sided to double-sided. Occasionally, the printers will have an issue and decide that the auto drawer isn't what it wants (listed under paper). If that happens just choose 3 or 4.

 

6. Once they have chosen everything, press "Start."

7. The machine should start printing. If they have multiple pages from a book or newspaper that they want to copy, they will just repeat the above steps. 

Unfortunately, the Reference Room printers do not have the capability to fax materials. You can send people to Student Life (3rd floor in Lane) since they have fax capabilities.